Customer Collaboration on Orders = RESULTS
Working in partnership with your customers delivers winning results on both ends. Customer collaboration has become cornerstone to success in today’s supply chain driven world. We are all part of a supply chain, and so we must look for ways to thrive within our supply chains. Undoubtedly, those who [...]
Essential Skills of the Supply Chain Superhero
Surviving and flourishing in today’s business environment increasingly demands more of the supply chain professional, including excelling at soft and technical skills. According to a 2013 Gallup poll, 70% of U.S. workers are not engaged. What a startling statistic! Through observation of clients, trade association members, and colleagues, I'd [...]
Leverage Supply Chain Trends for Success
The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention to [...]
The Manufacturing Connector – The Strongest Link in Your Supply Chain
When I talk about The Manufacturing Connector(SM), I am referring to the comprehensive process to connect the rapid assessment and identification of key priorities with the execution of results through the right combination of end-to-end supply chain expertise and improvements in people, processes and systems. When going into more [...]
Become the Strongest Link in Your Supply Chain
With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]
Amazon & US Postal Service Collaborate for Success
Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
The Amazon Effect: Which Came First? Service or Product Offering?
Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
What can we learn from Amazon with service?
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
100 Best Practices, Tips to Elevate Business Performance for Manufacturing
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]