Effective Backlog Management to Rapidly Improve Service
Does Customer Service Matter: Uber vs Taxis?
Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]
Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
Customer Service – The Customer is Always Right
The Importance of Customer Service
Why Value Added Service Matters & an Eco Tour of Catalina
Achieving Customer Loyalty with Modern ERP & Related Technologies
Every successful client is experiencing rapid growth and changing customer requirements. To support this growth in a scalable, profitable manner, a modern ERP system is not preferred; it is a base requirement. Why Has Modern ERP Become Essential Pre-COVID, although preferred, it was less essential in supporting significant improvement [...]
Harvard Business Review: The Future of Customer Experience in Manufacturing
A Fractured Tooth & The Power of the Customer Experience
Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]