customer service Archives

SIOP / S&OP: Proactive Approach to Maximizing Production Output & Capacity
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SIOP / S&OP: Proactive Approach to Maximizing Production Output & Capacity

Capacity Planning, Manufacturing, Manufacturing Scalability & Resource Planning, SIOP - S&OP, SIOP Execution - S&OE, SIOP Planning & Execution, Supply Chain Planning

SIOP / S&OP: Proactive Approach to Maximizing Production Output & Capacity

Clients are struggling to keep up with customer's changing requests. Order backlogs remain relatively high (depending on the industry), but customers are pushing orders out at the last minute, pulling orders in without notice, adding future potential orders, and changing requirements on the fly. Production is scrambling to keep up.

admin2024-03-29T23:15:44-07:00January 5, 2024|Categories: Capacity Planning, Manufacturing, Manufacturing Scalability & Resource Planning, SIOP - S&OP, SIOP Execution - S&OE, SIOP Planning & Execution, Supply Chain Planning|Tags: business consulting, business results, capacity planning, customer service, industrial equipment, manufacturing, S&OP, sales forecasting, SIOP, Skills Gap, supply chain, talent|

Win-Win Focus on the Customer and Costs
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Win-Win Focus on the Customer and Costs

Cost reduction / Margin improvement, Customer Service, In The News, Manufacturing, Supply Chain Management

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

admin2023-12-10T16:56:35-08:00December 6, 2023|Categories: Cost reduction / Margin improvement, Customer Service, In The News, Manufacturing, Supply Chain Management|Tags: Adhesives & Sealants Industry Magazine, business consulting, cost reduction, customer experience, customer service, customer value, manufacturing, profitability, supply chain, VMI|

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing
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Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 – In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

admin2023-12-09T22:47:07-08:00November 20, 2023|Categories: Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning|Tags: business consulting, business process, customer service, demand planning, manufacturing, order fulfillment, process improvement, supply chain, supply chain consultant|

Effective Backlog Management to Rapidly Improve Service
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Effective Backlog Management to Rapidly Improve Service

Customer Service, Supply Chain Management

Effective Backlog Management to Rapidly Improve Service

Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).

admin2024-03-29T23:31:24-07:00October 11, 2023|Categories: Customer Service, Supply Chain Management|Tags: customer service, manufacturing, OTIF, planning, supply chain, VUCA|

Does Customer Service Matter: Uber vs Taxis?
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Does Customer Service Matter: Uber vs Taxis?

Customer Service, Supply Chain Briefing, Supply Chain Management

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

admin2024-03-29T23:37:52-07:00August 3, 2023|Categories: Customer Service, Supply Chain Briefing, Supply Chain Management|Tags: Collaborative customer programs, customer experience, customer service, lead time improvement, OTIF, product development|

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory
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Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

Inventory Management, Press Releases, Supply Chain

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

Lisa Anderson's press release about the reshaping of supply chains was picked up by CSCMP. Rightsizing and balancing inventories is becoming essential to success especially with increasing interest rates.

admin2024-01-17T17:20:29-08:00November 15, 2022|Categories: Inventory Management, Press Releases, Supply Chain|Tags: customer service, inventory reduction, Quality Digest, stagflation, VUCA|

Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC
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Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC

Video Testimonials, Videos & Podcasts

Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC

The LMA Experience: Sandy Shattles, Business Manager, Insulation Group, Armacell LLC discusses working with LMA Consulting.

admin2023-09-16T19:54:14-07:00September 12, 2022|Categories: Video Testimonials, Videos & Podcasts|Tags: business consulting, client success story, customer service, customer value|

Ciro Ahumada – Vice President Americas, Armacell LLC
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Ciro Ahumada – Vice President Americas, Armacell LLC

Video Testimonials, Videos & Podcasts

Ciro Ahumada – Vice President Americas, Armacell LLC

The LMA Experience: Ciro Ahmada, VP of Americas, Armacell LLC discusses their experience with LMA Consulting Group - their supply chain and customer challenges and how the LMA team worked to support positive change.

admin2023-09-16T19:55:23-07:00September 12, 2022|Categories: Video Testimonials, Videos & Podcasts|Tags: business consulting, client success story, customer service, ERP|

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
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Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

Customer Service, ERP & Related Technologies, ERP & Technology

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.

admin2024-01-17T17:48:14-08:00August 29, 2022|Categories: Customer Service, ERP & Related Technologies, ERP & Technology|Tags: business growth, CRM, customer experience, customer service, ERP, S&OP, SIOP|

Customer Service – The Customer is Always Right
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Customer Service – The Customer is Always Right

Customer Service, In The News

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

admin2024-02-13T22:47:56-08:00June 28, 2022|Categories: Customer Service, In The News|Tags: customer service|