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customer service

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2024-01-21T21:43:35-08:00June 10, 2022|Categories: Customer Service, I've Been Thinking|Tags: , |

Five steps to manage supplier risk in your supply chain | Netstock

Improved supplier data will give your supply chain the competitive advantage to drive customer loyalty.

ERP & Related Technology to Manage High Complexity with High OTIF Levels

If there is one thing in common with every client (big or small) in the current business environment which is characterized by significant volatility and uncertainty, it is the increased level of complexity of supply chains. As the old saying goes, you are only as strong as your weakest [...]

Navigating Current Global Business Challenges with SIOP & Demand Volatility

Lisa Anderson was interviewed by Lucie Newcomb for the podcast series “Staying Global While Staying Home”. They addressed the topic of the state of the global supply chain and strategies to successfully navigate with Sales & Operations Planning (S&OP / SIOP) with an emphasis on getting a handle on demand volatility. [...]

Cleansing, Connecting & Consolidating Data to Support SIOP / S&OP and a Superior Customer Experience

One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!
2023-09-17T15:45:18-07:00February 2, 2022|Categories: Customer Service, I've Been Thinking|Tags: , , |

Harvard Business Review: The Future of Customer Experience in Manufacturing

The pace of change among manufacturers had been increasingly significantly before the pandemic, said Lisa Anderson, president of Claremont, CA base LMA Consulting Group, which specializes in manufacturing and supply chain strategies.

Creating Customer Advocates During Supply Chain Disruption

Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of ASCM Inland Empire Chapter and LMA Consulting Group.

SelectHub: Manufacturing Trends: Leveraging Software and Tech to Maintain a Competitive Edge For 2021

"Executives realize they need to proactively manage customer service, inventory and their end-to-end supply chain. In order to consider the full picture and related options, business intelligence software is vital, and the AI component to add predictability into the mix is quickly becoming a ‘must have,'" said Lisa Anderson, [...]

A Fractured Tooth & The Power of the Customer Experience

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

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