B2B, B2C & Associated Technology
According to 99 Firms, B2B e-commerce will hit $1.8 trillion by 2023. They have also stated that over 80% of B2B buyers visit a website before making a purchasing decision.
Supply Chain Optimization: 27 Supply Chain & Logistics Pros Reveal the Single Most Effective Way to Optimize the Supply Chain
Every organization needs to be focused on supply chain efficiency, particularly in today’s landscape, where consumers (both B2B and B2C) increasingly demand rapid fulfillment and hassle-free exchanges with the companies they do business with. When efficiency is lacking, companies lose valuable customers to their competitors – often those that [...]
Are You Developing Close Relationships with Your Customers?
Are You Developing Close Relationships with Your Customers? During turbulent times, relationships move faster than at any other time. Will they move in a positive direction or a negative one? That is the only question. In fact, customers will be reevaluating what they buy and when they buy [...]
Future-Proofing Your Customers
In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]
Manufacturing Expert, Lisa Anderson, Confirms Manufacturers Focused on Customer Experience Drivers
Originally published on ExpertClick on December 19, 2019 CLAREMONT, CALIFORNIA – December 19, 2019 – Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., confirms that manufacturers are flexible and responsive to changing customer needs and demands. LMA Consulting Group works with [...]
WARNING…The Apathy Of Success by Guest Blogger, Steve Weimar
Time after time we see good companies, or what we thought of as good companies, experience major issues in their business health with some unable to pull out of their death spiral. What caused this and how could this have been prevented? Apathy, or complacency, can be the [...]
Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar
When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
Dana Point and the Customers’ 1st Experience with Your Product or Service
Your customers' first impression can be very important. It gives them a "feeling" about your product or service.
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]
Amazon Adds In-Garage Delivery Option
According to Good Morning America, Amazon is adding in-garage delivery options to its already vast array of delivery options - in-home and in-car.