Does Customer Service Matter: Uber vs Taxis?
Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]
Lisa Anderson, Manufacturing & Supply Chain Expert Publishes Book on SIOP Process
As originally published on CISION PR Newswire on February 16, 2023 CLAREMONT, Calif., February 16, 2023 /PRNewswire/ -- Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, known as the Strongest Link in Your Supply Chain® and President of LMA Consulting Group Inc., has published: SIOP (Sales Inventory Operations [...]
Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
ERP & Related Technology to Manage High Complexity with High OTIF Levels
If there is one thing in common with every client (big or small) in the current business environment which is characterized by significant volatility and uncertainty, it is the increased level of complexity of supply chains. As the old saying goes, you are only as strong as your weakest [...]
Applying Lessons Learned from Supply Chain Chaos to Thrive in 2022
Manufacturers and distributors struggled mightily with supply chain disruptions and escalating prices in 2021. The significant risks of the global supply chain were not only exposed but aggravated as clients experienced extended lead times, stock-outs, and increased levels of demand and supply volatility. Clients are increasingly wary of their [...]
Why Value Added Service Matters & an Eco Tour of Catalina
Harvard Business Review: The Future of Customer Experience in Manufacturing
Creating Customer Advocates During Supply Chain Disruption
Thriving Post COVID with Technology Advancements
Clients on the fast-track with technology advancements are surpassing the competition during COVID and are likely to speed by them post COVID. This is the topic of a special report I contributed to that was published by Compass magazine "Agility in a crisis: Manufacturers equipped with virtual-experience technologies stepped [...]