How Simple Metrics Will Drive Results
Effective Backlog Management to Rapidly Improve Service
Does Customer Service Matter: Uber vs Taxis?
Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]
SIOP / S&OP: Balance Customer Orders, Inventory, & Profitability
The LMA Experience
Material Planning Best Practices to Proactively Manage Cost & Service
Resiliency to Thrive During Inflationary & Volatile Times
ERP & Related Technology to Manage High Complexity with High OTIF Levels
If there is one thing in common with every client (big or small) in the current business environment which is characterized by significant volatility and uncertainty, it is the increased level of complexity of supply chains. As the old saying goes, you are only as strong as your weakest [...]
Replenishment Planning Best Practices to Improve Service Levels, Logistics Efficiencies, and Inventory Turns
Improving OTIF and Reducing Cost and Inventory Every client wants to support growth goals while improving service levels (OTIF, on-time-in-full), operational efficiencies and inventory turns. These are timeless objectives for every planner. During the pandemic, the priorities shifted to service levels because clients struggled to keep up with dramatic [...]