Does Customer Service Matter: Uber vs Taxis?
Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]
Supply Chain: Innovate to Thrive in the Next Decade
Originally posted in ASI - Adhesives & Sealants Industry - June, 2023 Innovation allows companies to achieve higher levels of growth, profitability, employee engagement, and success. According to the Global Innovation Index (GII), Switzerland ranks first in the world with the US edging out Sweden for the second position. [...]
Shortages Impacting Revenue & Forecasts
Innovation & the Manufacturing Summit
Have Your Product Development Efforts Been Successful?
September 22, 2016 Last week, Kash Gokli (the head of Harvey Mudd's manufacturing program) and I facilitated our Harvey Mudd executive roundtable discussion with executives of Southern California on just this topic. According to best practices, your new product sales should become 30% of total sales within 2-3 years. [...]