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Collaborative customer programs

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

Supply Chain Collaboration & VMI to Get Ahead of Economic Challenges

Manufacturers are experiencing continued inflationary pressures threatening customer service and profit margins with record-breaking price increases and lack of material availability.  To add fuel to the fire, they are also starting to worry about preparing for a potential recession.

Five steps to manage supplier risk in your supply chain | Netstock

Improved supplier data will give your supply chain the competitive advantage to drive customer loyalty.

Emerging Technologies for Supply Chain

Emerging technologies in supply chain from e-commerce to robotics are more important now than ever.

VMI – Supply Chain Collaboration on Steroids

Vendor Managed Inventory (VMI) revolutionizes supply chain collaboration, optimizing inventory management and partner relations.

Crowdsourcing is “In”

Crowdsourcing is an engaging, collaborative practice that is catching on to stimulate innovation and new ideas in R&D and software design. In asking questions about outsourcing, insourcing and near-sourcing of the executive panel at APICS Inland Empire's symposium, we heard several great stories. One of them was compelling about [...]

2023-09-19T15:38:40-07:00November 22, 2016|Categories: Innovation|Tags: , |

Involve Your Supply Chain for SIOP Success

For greater success with your SIOP process reach out to your extended supply chain for collaborative ordering, product development opportunities, and logistics improvements. The best SIOP (Sales, Inventory & Operations Planning) processes that deliver significant returns on investment involve the extended supply chain. Since SIOP is about how to [...]

Collaborative Planning

Collaboration during the planning process is instrumental in creating an effective end-to-end supply chain where everyone gets what they need when they need it. My most successful clients consider collaborative planning a no-brainer.   In its simplest form, collaborative planning is partnering with your customers, suppliers and other supply [...]

The Amazon Effect – Exceptional Service

Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]

The 4Ps to Collaborative Customer Program Success

When connecting people and process, think about using customer collaborative programs to link strategy with execution. Collaborative customer programs are becoming increasingly popular in today’s new normal business environment. Customers such as Cardinal Healthcare, Boeing, and the like are searching for ways to partner closely with suppliers in a [...]

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