One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]
Even the best of clients have all sorts of data issues. It is actually quite surprising how this issue runs across industries, company sizes and types of ownership. So, what should we do about it? Let's talk through a client example and the successful path forward. Situation Although quite [...]
Are you mired in data cleanup and not focused on measures that can immediately help you? Stop searching for the “right” data lever and look for measures to track and improve processes. If you have the systems to measure your ideal metric, go for it but don't let it [...]
Data migration may seem like a mundane and even daunting task, but the ability to leverage your system to get information to make better decisions will have a profound effect on your business. I've been involved in a few projects lately where data migration has been the hot topic. [...]
Actionable data is only as valuable as the care and attention that goes into data entry. I recently was talking with a key client about the importance of building a foundation for new processes, and it sparked the idea for this article. If there is one common problem my [...]
Maneuvering in today’s fast-paced business environment requires actionable information, which data mining provides. Locate your data to make your next strategic move. As I've been putting together a SIOP (Sales, Inventory and Operations Planning) executive meeting presentation, it made me think about data mining. In this case, there is [...]
Navigating growth gets tricky if you lose perspective on spending. Keep costs under control by identifying the spot where people, process and technology work best. Understanding and controlling costs has always been a critical success factor for the majority of businesses; however, during times of economic turmoil, it elevates [...]
In my conversations and discussions with clients, bankers, CPA's and business contacts, I have a different picture than is presented in the news and is implied in recent stock market performance. In my view, there is a stabilization; however, this "new normal" business environment is one characterized by lower [...]
