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Customer Service

Why Customer Service Trumps All!

Start with building a customer service culture with your employees to give your clients reason to come back and refer you to others. Although we work on many topics impacting manufacturers and distributors, we have found that the most popular - and vital - is customer service. Prior to [...]

2023-09-16T17:48:33-07:00September 26, 2016|Categories: Customer Service, Supply Chain Management|Tags: , |

Staples & the Power of Customer Service

August 11, 2016 When I've needed customer service the most, Staples has been there!  A while back, my house burned down.  When that happened, the manager of the local Staples went WAY out of her way to help dig up old invoices to assist with the arduous accounting process. [...]

2023-09-17T07:35:34-07:00August 11, 2016|Categories: Customer Service, I've Been Thinking|Tags: |

The Power of Customer Service

July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]

Customer Service Starts with Employees

Differentiate your company with first class customer service. Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you [...]

Your Customer Comes 1st

Believing you understand your customers’ needs can differ vastly from what they actually want. In the end though, the customer gets what the customer wants, whether from you or your competition. As I thought about an appropriate topic, I was reminded of the importance of starting with your customer. [...]

Is Customer Service Pivotal for Project Success?

Create a work culture where the customer’s needs come first to ensure project management success. In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of [...]

Customer Service…the Art of Success

Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]

The Amazon Effect: Critical Importance of Customer Service

Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust!  This has never been truer than it is in [...]

What can we learn from Amazon with service?

Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service!  Who thought Sunday deliveries would be possible?  [...]

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