January 11, 2016 I was meeting with a client who is in the midst of implementing an ERP system this morning, and our conversation centered around the need for speed - keeping the momentum going, not wasting time in what could seem like unnecessary meetings and conversations etc. With [...]
As customers continue to demand shorter lead times, it becomes imperative for manufacturers and distributors to become more responsive and improve order fulfillment cycle time. I've been working on my book The Amazon Effect lately, and it brings to mind the critical importance of responsiveness. There is no doubt [...]
Slashing lead times is one of the most pressing supply chain trends. By identifying trends early on you can devise ways to leverage them to your advantage. I spoke to ISM (the Institute for Supply Management) last night about supply chain trends, and it reminded me of the importance [...]
Originally published on PR Newswire on October 1, 2015 CLAREMONT, Calif., Oct. 1, 2015 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group, will speak to APICS 2015 attendees from manufacturing, operations, distribution and supply chain on Priming Your Supply Chain for The Amazon Effect on Tues., Oct. 6 at [...]
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect. My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead [...]
I've been thinking about the power of Amazon since I facilitated an APICS tour of their San Bernardino 1.2 million square feet facility on Friday. It was quite impressive from several viewpoints: 1) warehouse automation. 2) simplicity 3) how they treat their people. 4) the power of continuous improvement. [...]
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon, according to a research study performed by LMA Consulting Group Inc. Amazon has created not only a buzz with their innovative service options but they have also raised the bar for [...]
Create a work culture where the customer’s needs come first to ensure project management success. In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of [...]
The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention to [...]
Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
