Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust! This has never been truer than it is in [...]
With manufacturers and distributors finding it increasingly difficult to find top talent, bridging the skills gap has become a leading managerial task for success and even survival. According to a recent survey, 87% of manufacturers and distributors cannot find the skills required to successfully run their businesses. These results didn’t surprise [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action. One of the keys to success for any business is to watch metrics trends. In my experience, if a client watches key trends, they tend to [...]
A keen eye for details can uncover big savings. In my experience, I've found that watching trends is vital to success - if you can pick up on a key trends and get better positioned than your competition and/or jump on-board with strategic innovations early, you'll be guaranteed [...]
How effective is your ERP selection and implementation process? Published in "The ACA Group" website, November, 2011 ERP system implementations fell off the grid during the recession; however, I've seen resurgence in the last year. Companies are thinking about investing again. However, although businesses are picking up, they are [...]
As a business consultant and speaker, I interact with more companies, trade associations, and people than the average person. One of my passions and advantages in the workplace has been that I tend to see trends in people, situations, etc, and so I thought as 2006 closes, it would [...]
Learn how your business stacks up with internal and external strengths, weaknesses, opportunities and threats (SWOT), then take action. Volatility is here to stay! Even though we continue to drudge along in the lackluster recovery, excitement remains - earthquakes, nuclear disasters, global conflicts in Libya, oil prices skyrocketing again, [...]
As 2011 winds down, it is an opportune time to evaluate this year's progress and to think about strategy for 2012. I find that in order to get ahead of the curve (NO longer a nice-to-have in today's new normal business environment); it is vital to incorporate the latest [...]
