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e-commerce

What is Hot in Supply Chain?

Changes in supply chain strategy and operations cannot be overlooked and we need to stay aware and forward-looking to remain competitive. It has been a week of supply chain immersion.  We were knee deep in supply chain trends at MCIE's manufacturers' summit, the Supply Chain Summit and the APICS-IE [...]

Addressing Warehouse Space Challenges

One of those frequent and frustrating problems with growth can be space. Who has heard, "I've run out of space! What should we do?". Unfortunately it is not uncommon. The problem with this situation is that there are numerous causes and solutions - including this is exactly the problem [...]

I’ve Run Out of Space!

The quickest, most practical inventory solutions happen with teamwork. One of those frequent and frustrating problems with growth can be space.  Who has heard, "I've run out of space!  What should we do?".  Unfortunately it is not uncommon. The problem with this situation is that there are numerous causes [...]

Leverage Systems for Growth

If you’re riding a wave of growing demand put systems in place that can support the increased workload and not wipe out your goals. Lately I've been talking with many clients and potential clients who are interested in growth. Although rapid growth is exciting, it can also be one [...]

The Amazon Effect: Why We Must Pay Attention to Our Customers

Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon, according to a research study performed by LMA Consulting Group Inc. Amazon has created not only a buzz with their innovative service options but they have also raised the bar for [...]

6 Process & Systems Trends for Success

Business processes should evolve as the business climate changes by keeping an eye out for emerging trends and finding opportunities to pull ahead of the competition. As the year rapidly comes to a close, it seems an opportune time to discuss systems and process trends. I find that those [...]

2023-08-26T16:32:33-07:00January 1, 2015|Categories: ERP & Technology, Process Improvement|Tags: , , , |

UPS Notes E-Commerce Boom

Published October 24, 2014 According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I [...]

100 Best Practices, Tips to Elevate Business Performance for Manufacturing

To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]

PR Newswire: 67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.

Originally published on PR Newswire on June 17, 2014 CLAREMONT, Calif., June 17, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group and a supply chain management expert, reports that over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to [...]

2023-09-11T17:24:07-07:00June 17, 2014|Categories: Customer Service, Press Releases|Tags: , , , |

The Amazon Effect – Exceptional Service

Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]

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