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business process

The 4Ps to Collaborative Customer Program Success

When connecting people and process, think about using customer collaborative programs to link strategy with execution. Collaborative customer programs are becoming increasingly popular in today’s new normal business environment. Customers such as Cardinal Healthcare, Boeing, and the like are searching for ways to partner closely with suppliers in a [...]

Business Process ROI

Systems pragmatists focus on achieving exponential returns on investment (ROI) with a combination of top-notch business processes, systems, and people. Business process improvement is starting to make a comeback as executives are thinking about how to increase efficiencies. I’m a fan of selecting a few critical priorities and re-focusing [...]

The Critical Importance of Design

Never underestimate the importance of design when upgrading or implementing supply chain systems. I find that design is often undervalued. We seem to blindly follow systems and business processes yet don't take the time to think through design. Purchasing and maintaining an ERP system is considered a big-ticket item [...]

What Does it Take to Have a Real Team?

Build successful teams that are cohesive and self-improving. It's rare for significant results to be achieved by individuals in today's economy; teams have substantially greater success. What do good ones have in common? One clear purpose - Typically, a team has one purpose since it's formed specifically for that [...]

Why Become the Strongest Link in Your Supply Chain?

Being known as the strongest link in your supply chain is the key to success. In today's new normal business environment where sales are no longer easy, talent is in short supply even amidst high unemployment levels, volatility is the new norm and customers want "more for less - [...]

How Do You Implement Lean for Project Management?

Apply lean methodologies to project management to gain a competitive advantage. Published in "Project Times" website, October, 2011 Click here for original article. There’s no doubt that there is a vast amount of interest in lean principles. I’ve had multiple client requests – both ones who are interested in [...]

Driving a Winning Culture

How do you and your organization develop or maintain a winning culture? In my 20 years of experience in working with multiple companies across multiple industries and globally, there is a lot of talk about culture; however, little to no impact - bottom line results. On the other hand, [...]

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