In today's Amazonian environment, customers expect rapid delivery, 24/7 accessibility, easy returns, innovative collaborations and much more. Add disruptors and it is quite clear we are in a new ballgame.
With an increasing frequency, supply chain partners are pulling together to find solutions to challenges. Moreover, the strategic use of data is at a premium. Our most successful clients don't wait for these disruptors to crush them.
For the peak season, UPS has to hire a HUGE amount of temps and ensure efficiencies aren't harmed in the process, given the serious impact to the bottom line. If that situation doesn't require resiliency, I don't know what does!