Customer communication is always a good idea; however, leveraging customer communications during the new normal business environment is vital to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a customer to [...]
Stay on top of trends to stand out from the crowd. Those executives who stay on top of the latest trends and search for patterns and trends in their business are far more successful than their counterparts. In my 20+ years of experience across multiple industries and globally, I've [...]
Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago. Supply chains have become more complex - and global. Managing risk is multifaceted. Yet supply chains are the bread and butter of business success as customer satisfaction is not [...]
Expand customer communication strategies to continually explore partnership opportunities for win-win situations. Improving customer communication is always a good idea; however, making these communications a key focus area is pivotal in today’s new normal business environment. I am consistently hearing about top priorities of business growth and improving business [...]
I just finished speaking at 6 Packed Supply Chain Conference in Dallas, Texas, and it was obvious that supply chain fundamentals remain in style. I presented on two topics – “Best Practices of Inventory Management” and “Leveraging Social Networks to Improve Operations”. There was standing room only for “Best [...]
According to Supply Chain Management World, although social media is playing little role in supply chain strategies in the recent past, it will be of an increasing importance in 2013. Many see opportunities to leverage social media for customer feedback, product innovation and supply disruption. These are 3 vital [...]
Published in ThomasNet News on July 10, 2012 Lisa Anderson, founder and president of LMA Consulting Group, Inc. whose firm consults with businesses on strategic operations, supply chain, operations management and other disciplines, nevertheless cautions, "If your business isn't focused around a core competency that relates to government contracts, [...]
We had an APICS student case study competition last weekend in San Diego. It was the best turnout yet – 12 teams, both undergrad and grad teams. The students were quite impressive in reviewing and resolving the case study. Cal Poly San Luis Obispo won 1st place for the [...]
