October 5, 2015 I am in Las Vegas for APICS 2015, and I went to see LOVE (the Beatles Cirque du Soleil) this evening. The show had amazing sets, color, songs, acrobats and much more. Much of the show had as much color as this Beatles-inspired picture below. My [...]
Originally published on PR Newswire on October 1, 2015 CLAREMONT, Calif., Oct. 1, 2015 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group, will speak to APICS 2015 attendees from manufacturing, operations, distribution and supply chain on Priming Your Supply Chain for The Amazon Effect on Tues., Oct. 6 at [...]
Published in Wall Street Journal on July 22, 2015 Lisa Anderson president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency is quoted in the Wall Street Journal following State of Emergency declared after floods. Click here to read more.
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect. My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead [...]
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]
Bold ideas in employment may be counterintuitive but you have to be willing to fail to win big. I recently attended the Southern California Logistics & Supply Chain Summit hosted by the Center for Supply Chain & Logistics of the Drucker School of Management and the Inland Empire Economic [...]
Keeping up on the latest supply chain trends can be invaluable for your career and your company success. I’ve never believed in “jumping on the latest bandwagon”, just to be in the cool crowd and to have the opportunity to work with the trendy topics. However, [...]
I've been thinking about the power of Amazon since I facilitated an APICS tour of their San Bernardino 1.2 million square feet facility on Friday. It was quite impressive from several viewpoints: 1) warehouse automation. 2) simplicity 3) how they treat their people. 4) the power of continuous improvement. [...]
Look beyond your immediate customers to their customers, and so on, for cross-supply chain opportunities that could spell win-win-win for all I find that cross-functional teams can be some of the most valuable teams that generate winning ideas. By taking a diverse team of people with different backgrounds and [...]
Differentiate your company with first class customer service. Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you [...]
