Published September 19, 2014 Home Depot has been in the news lately about the recent data breach. It turns out that it is FAR bigger than Target's data breach. 56 million cards might be affected. This is the latest in a series of big retailers woes with data security. [...]
With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas. As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as essential [...]
In the race for increased profits is speed leaving vital priorities behind? Assess all factors before jumping the gun. In today’s new normal business environment, customers want products and services delivered quicker. Investors want month-end numbers faster. Customers expect new products yesterday. Executives are expected to sift through an [...]
Warehousing is often overlooked for its simplicity, but it’s one of the strongest links in your supply chain. Warehousing is an often-overlooked area of the business. We store and ship. How hard can it be? Well, there are plenty of ways to dramatically improve your warehousing service and efficiency. [...]
Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]
Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations. Sales, Inventory and Operations Planning (SIOP) is a process that manufacturers and distributors utilize to align supply with demand. What are the key benefits? Happy customers: Lately, I've [...]
Being known as the strongest link in your supply chain is the key to success. In today's new normal business environment where sales are no longer easy, talent is in short supply even amidst high unemployment levels, volatility is the new norm and customers want "more for less - [...]
