Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a [...]
As I'm on my way to New York to give a speech on leveraging supply chain strategy to achieve a competitive advantage, I've been thinking about common themes with my speeches, articles, surveys and client observations - customer service emerged as a vital priority in all cases. Customer service [...]
Stay on top of trends to stand out from the crowd. Those executives who stay on top of the latest trends and search for patterns and trends in their business are far more successful than their counterparts. In my 20+ years of experience across multiple industries and globally, I've [...]
Sales & Operations Planning (sometimes known as SIOP or sales, inventory & operations planning) drives revenue, profitability and cash flow. Here are 5 tips to ensure success: Balances demand & supply – The key benefit of SIOP is to balance demand (sales forecasts) with supply (our ability to meet [...]
We had an APICS student case study competition last weekend in San Diego. It was the best turnout yet – 12 teams, both undergrad and grad teams. The students were quite impressive in reviewing and resolving the case study. Cal Poly San Luis Obispo won 1st place for the [...]
