Creating an innovative business environment means opening your company up for some disruptive changes – in a great way – but none the easier. Creating an innovative culture is cornerstone to success! In today’s new normal business environment, customers expect “stand above the crowd” service with high-value products and [...]
The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention to [...]
Projects often have a way of going from exciting ideas to abandoned ventures. Successful project management feeds off a culture of innovation to sustain projects all the way to the finish line. In today’s new normal business environment, innovation is a must for project success! Often, I hear my [...]
Published September 26, 2014 In today's Wall Street Journal, there is an article about Alan Turing who believed strongly in artificial intelligence and is one of the pioneers related to understanding the power of the computer. What I found compelling about the article was it's sub-title, "Today's biggest innovations [...]
Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
Published July 18, 2014 According to today's Wall Street Journal, Amazon is thinking of offering an unlimited reading service - a game changer! Amazon certainly epitomizes innovation as they continue to make waves with Sunday deliveries, the possibility of drones, and now unlimited reading services. According to my new [...]
Technological innovations are abundant, even overwhelming. Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work. We hear a lot about lean, Toyota Production System and the like; however, I rarely hear about Lean I.T. A friend [...]
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change. I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with. [...]
