Employees trust and follow proven leaders — those that motivate, communicate, and know what they’re talking about. As a tribute to my HR mentor who recently retired after a long and successful career in organizational development and HR (congrats Debra), I have to tip my hat (if I wore [...]
Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
Organizational change doesn’t have to be scary. It is an opportunity for innovation and creating a positive workplace as long as strategy and frequent communication are applied. Volatility is the new normal. Those organizations that can succeed with change will thrive. Thus, it is worthwhile thinking about how to [...]
Having engaged employees improves everything about the work experience from job satisfaction to elevated performance levels According to a 2013 Gallup poll, 70% of U.S. workers are not engaged. What a startling statistic! Through observation of clients, trade association members, and colleagues, I'd agree with that statistic. During my [...]
Collaboration along the supply chain injects a steady flow of new ideas and solutions — key drivers in the quest for bottom line results. At the APICS 2014 International Conference, one of the keynote speakers was a futurist. He talked about the importance of a collaborative platform. I say [...]
Are you prepared for success? We worry so much about failure that I find most clients are not prepared for success. You know what the lawyers say, “never go into a situation without knowing the answer and being prepared for anything that might come up”. It is proven that [...]
With manufacturers and distributors finding it increasingly difficult to find top talent, bridging the skills gap has become a leading managerial task for success and even survival. According to a recent survey, 87% of manufacturers and distributors cannot find the skills required to successfully run their businesses. These results didn’t surprise [...]
Profit through People by mentoring, listening, training and valuing employee input and contributions. As I’ve been going through my hundreds of articles to put together the 100 tips, it’s become obvious as to which topics resonated with me as essential to delivering bottom line business results. Here are a [...]
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas. As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as essential [...]
