909.630.3943

customer value

Which Business Best Practices Do Top Notch Trusted Advisors See?

In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients.

Press Release: Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities

Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.

Disney’s Main Street Electrical Parade and Compelling Timeless Experiences

Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
2024-03-08T19:44:12-08:00July 9, 2017|Categories: Customer Service, I've Been Thinking|Tags: , |

Shangri-La: the Best Hotel Service Bar None

November 10, 2016 I am in Japan this week meeting with my global board of advisors group to discuss 2017 strategy and business trends.  Since I have never been to Japan, I decided to take a few days in advance to see the sights.  Following the advice of the [...]

2023-09-17T00:12:41-07:00November 10, 2016|Categories: Customer Service, I've Been Thinking|Tags: , |

Big Customer Promises

August 24, 2016 Last week, I met with my marketing team on several topics.  One of the key areas, stemming from the strategy session with my international advisory board in Sydney is "what is my unique differentiation and value proposition".  I have always been passionate about providing exceptional service [...]

2023-09-19T13:51:28-07:00August 24, 2016|Categories: Business & the Economy, I've Been Thinking|Tags: , , |

Lean: Uncommon Common Sense

Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change. I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with. [...]

Profit Drivers

The key to success isn't to think about profit but instead to think about profit drivers. What business isn't interested in profit? None I can think of - even non-profit businesses need to be concerned about whether they'll come out "a wash". I find that the key to success [...]

Go to Top