San Antonio’s Riverwalk & Creating a “Destination”
How can we create a destination? Let's start by considering our customers and clients.
Which Business Best Practices Do Top Notch Trusted Advisors See?
In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients.
Press Release: Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities
Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
Disney’s Main Street Electrical Parade and Compelling Timeless Experiences
Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
Shangri-La: the Best Hotel Service Bar None
November 10, 2016 I am in Japan this week meeting with my global board of advisors group to discuss 2017 strategy and business trends. Since I have never been to Japan, I decided to take a few days in advance to see the sights. Following the advice of the [...]
Big Customer Promises
August 24, 2016 Last week, I met with my marketing team on several topics. One of the key areas, stemming from the strategy session with my international advisory board in Sydney is "what is my unique differentiation and value proposition". I have always been passionate about providing exceptional service [...]
Vivid Sydney is Spectacular
June 8, 2016 This past weekend, I was in Sydney for a strategy / mentor advisory meeting. Sydney happened to have Vivid Sydney (a color light show throughout the city with entertainment etc.) in full force for the first two weeks of June - what a great way to [...]
Lean: Uncommon Common Sense
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change. I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with. [...]
Profit Drivers
The key to success isn't to think about profit but instead to think about profit drivers. What business isn't interested in profit? None I can think of - even non-profit businesses need to be concerned about whether they'll come out "a wash". I find that the key to success [...]